Making a complaint

Comments and Complaints about the British Embassy in Hanoi  

If you wish to comment, complain or make a suggestion about the British Embassy's services (excluding visa services), please write to:

Deputy Head of Mission
Kate Harrission
British Embassy
Central Building
31 Hai Ba Trung Street
Hanoi

or email us.

Comments and Complaints about the British Consulate-General in Ho Chi Minh City

If you wish to comment, complain or make a suggestion about the British Consulate-General's services (excluding visa services), please write to:

Deputy Consul General
Andy Ziardis
Consulate-General
25 Le Duan Street
District 1
Ho Chi Minh City

All complaints will be investigated. A reply will be sent within two weeks and where this is not possible, we shall send you a brief interim response explaining the reasons. The sooner we know about any difficulties you may be encountering, the sooner we can help make them right. 

We have a separate complaint and appeal procedure for visa service,  see details