Where can I get information?

UK Border Agency and the British Embassy work in partnership to provide a visa service here in Vietnam.

Where can I get advice?

Our visa section staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner or legally qualified professionals regulated by designated professional bodies. Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

You can submit your application through our online application service at the visa section of the British Embassy.

 

Service standards - complaints and compliments

UKvisas aims to offer a fair and professional service to all our customers.  We welcome feedback which tells us where we need to improve.

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

If you wish to complain about the service you received from the UK Border Agency at this Embassy, please address your complaint to the Entry Clearance Manager at Visa Services, British Embassy, 14 Wireless Road, Pathumwan, Bangkok 10330, or by e-mail

Vietnamese citizens require visas for the United Kingdom. We also accept all categories of visa applications (unless the applicant is unable to speak either English or Vietnamese)Vietnamese citizens require visas for the United Kingdom. We also accept all categories of visa applications (unless the applicant is unable to speak either English or Vietnamese)

Changes to the UK visa service from 2 March 2009

All passports, applications & related documents will be sent to the British Embassy in Bangkok, where they will be assessed.

The process will not change for applicants, other than the process time. The whole process will normally be completed from 7 to 15 working days for non-settlement applications.

The changes make it more important than ever that applicant should apply for an UK visa well in advance of travel. We suggest at least two weeks in advance of your proposed travel date.

The British Embassy in Hanoi & Consulate General in HCMC will no longer have any ability to arrange visas at short notice and once submitted, the applicant will not be able to get there passport back until collection of the application.

The Consulate General in HCMC only accepts applications meeting Fast-track (FT) criteria for onward transmission to the British Embassy in Bangkok.

All applicants must apply online and book an appointment before visiting the Embassy or Consulate.

For specific information please telephone our visa sections:

British Embassy, Hanoi:
14:00 –15:00, Monday to Friday on ++ (84) (4) 39360500

British Consulate-General, Ho Chi Minh City
14:00-15:00, Monday to Friday on ++ (84) (8) 38298433

For more information, please visit UKBA website

NOTE:
We aim to process non-settlement applications from 7 to 15 working days of receipt at the visa section in Hanoi and Ho Chi Minh City. Please note that  applications lodged in Ho Chi Minh City meeting the requirements to use the fast-track service is not a guarantee that a visa will be issued.
Applicants using the fast-track facility in Ho Chi Minh City should be aware that you might still be asked to travel to Hanoi for an interview.